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The Value of Quality Assurance in Janitorial Services

September 18, 2019

Quality assurance programs exist to ensure the quality of a service or product that is delivered to a customer.  Quality assurance programs require a comprehensive approach to maintaining quality in each stage of production or service delivery.  When it comes to janitorial services, quality assurance programs are just as important as in any service industry.  Especially when you are outsourcing your cleaning services to a professional janitorial company, you’ll want to know more about their quality assurance program.  Ultimately, your janitorial professional should provide consistent cleaning services that promote a sanitary and healthy environment no matter your industry or organization – commercial facilities, schools, public buildings, residences, and offices.  So what do you need to know about quality assurance in janitorial services?

Whether you are a business owner or a facility manager, one of your main priorities is going to be ensuring your staff, colleagues, customers, and other guests are presented with a well-maintained and hygienic environment for conducting business.  Your responsibility to key stakeholders is to meet the highest safety and sanitation standards to promote health and efficiency.  Quality assurance in the janitorial industry starts with quality cleaners.  In other words, at the foundation of a quality assurance program for a janitorial company is experienced staff members that are well-trained, properly insured, and managed effectively.  Throughout the employee selection and training process, qualified employees are identified and nurtured to provide the best possible cleaning services.  Additionally, as part of quality assurance, your janitorial company should have an effective personnel department that not only ensures proper training but also monitors employees’ progress and productivity in order to provide them regular feedback to promote ongoing success.

Additionally, an effective quality assurance program in the janitorial industry is one that reflects on industry standards so that the most advanced cleaning techniques and equipment are employed.  Indeed, the cleaning industry is always changing – as consumer values change and cleaning technology improves, you want to know your janitorial service provider is abreast with the current state of the industry.  For example, environmental cleaning practices are much more important today than a few decades ago – a janitorial quality assurance program allows service providers to adopt new cleaning technologies to continually serve their customers better.  As such, expect their quality assurance program to include research and development related to equipment and supplies.

Finally, the day-to-day operations of your cleaning company should be regularly reviewed through a quality assurance program.  Regular visits and random inspections can help to verify the quality of the services you receive.  Effective reporting also helps the business owner to communicate with their janitorial service provider and promotes quality cleaning services.

Ultimately, a quality assurance program is essential for janitorial companies to keep up-to-date with the world of cleaning and to provide their customers with effective, affordable, and quality cleaning services.